Question 1

Can you tell me more about pricing?

Accepted Answer

Rose Blossom Cleaning provides flexible pricing as every home is unique, every cleaning capacity is different and our customers have various preferences. Our prices are primarily driven by the overall condition, size, type of the property and the requested service. We offer base pricing, but it can increase based on those factors.

Question 2

What types of payments do you accept?

Accepted Answer

We gladly accept all major credit/debit cards, cash and electronic payments. Please inquire about the various accepted apps when you call. Payment is due at the time of services.

Question 3

Is there something I need to do prior to the home cleaning service?

Accepted Answer

All we require from you is to enjoy your free time. However,  if you can pick up your household items (personal items, toys, clothes, shoes etc.) it will make the cleaning process more efficient which will also reduce the overall cost of cleaning service.

Question 4

Do you move furniture?

Accepted Answer

Our staff does not do any heavy lifting of furniture.  If you would like us to clean in hard to reach places where furniture may cover, we ask that you have the furniture piece moved ahead of your appointment.  If your furniture is light and easily movable for example it's on wheels or something easily mobile, then any expected movement should be discussed prior to your appointment.

Question 5

I have pets. Do I need to do anything with them prior to my service appointment?

Accepted Answer

We kindly prompt you during the booking process to specify if you have pets in your property. As much as we love pets, we kindly ask you to secure your pet to ensure the safety of both, your pet and our team members.

Question 6

Do I need to provide any materials or equipment for this service?

Accepted Answer

Rose Blossom Cleaning Services provides all necessary specialized equipment and cleaning solutions. You just sit back and relax!

Question 7

Am I required to be home?

Accepted Answer

It depends on your preference. In order for us to carry out the service you can either leave a key with us or arrange an access to your home.

Question 8

What if something gets damaged or broken during cleaning?

Accepted Answer

Rose Blossom team members are fully trained to perform their work professionally and diligently to ensure our customers’ belongings are in safe hands and handled properly. It is our policy to start an Investigation immediately and inform our insurer carrier if necessary.
Should you need to report a damage to your property, we accept complaints within 24 hours from the provided service.

Question 9

What if I’m not completely satisfied with the cleaning service?

Accepted Answer

We strive for quality and are trained to meet high expectations. Therefore  it is important to inform us within 24 hours of the service that we did, that did not completely meet your expectations. We take time stamped photos to ensure the quality of work we do and will come back to rectify any errors or re-clean areas/items in question at no additional cost to our valued customers.

Question 10

Should I tip?

Accepted Answer

Our team works very hard and all work is performed diligently. The choice to tip or not, depends on you and whether you think our team memebers delivered exceptional service and fully satisfied your expectations.

Question 11

What is your cancelling and rescheduling policy?

Accepted Answer

In the event you need to reschedule or cancel your cleaning appointment we require two business day notice in advance before the service is due to take place.
Cancellation fees may apply in case we do not receive rescheduling or cancellation notice two days prior to the scheduled service.

Question 12

Do you provide  cleaning services on weekends?

Accepted Answer

Yes, we are open seven days a week and we will be happy to serve you when you need us.

Question 13

How Long Do One-Time Cleanings Take?

Accepted Answer

The time it takes to deliver our house cleaning services depends on the scope of the job. Our team is trained to work quickly to get you the results you deserve, but we are also very thorough. With the powerful cleaning products and modern technology we use, we can be in and out of your space within a few hours, leaving you to enjoy your deeply cleaned home.

Question 14

How Much Does a One-Time Cleaning Cost?

Accepted Answer

One-time cleaning costs can vary depending on several factors, including the space’s size, the presence of animals, the tools needed, the condition of the space, and more. Rose Blossom team members will discuss pricing with you before we ever enter your home, so there are no surprises.

Question 15

What Factors Can Affect One-Time Cleaning Costs?

Accepted Answer

•The Condition of a Space – When you hire us to provide deep cleaning services, a small cost could be incurred based on the condition of your space. This means we’ll consider how much cleaning is involved. If there are piles of clothing or excessive amounts of trash to remove, these factors will be calculated into the one-time cleaning cost. 
•Size of Areas Needed to be Cleaned – Our professional cleaners can clean spaces of virtually any size. However, larger spaces will cost a little more to clean than smaller spaces. 
•The Materials Required – Sometimes, the tools and products we use aren’t simply enough to get the deep house cleaning you need and deserve. There are instances where we must use everything in our arsenal to give your home the detailed cleaning we promise, which can cost a little more. However, we will always communicate with you about any new strategy that will require extra spending. 
•Unique Feature Requiring Special Attention – Your home is your unique space. You may have one-of-a-kind pieces that might require cleaning. With our one-time cleaning service, you can expect our home cleaners to take extra care of any unique items in your home that need our skills. Remember that using special techniques and products to avoid damage may be an added expense that we will discuss with you. 
•Frequency of Cleaning Visits – Our one-time local cleaning services are inexpensive but give your home the thorough cleaning it requires. You can certainly use our services more often and control your cleaning schedule to fit your busy lifestyle and budget. Let us know if you need frequent visits, and we can happily accommodate. 
*You Have Animals in Your Home – We’re sure you’re using our one-time deep cleaning house services because you want to help provide a clean environment for your four-legged companion. However, we ask that you please disclose this information in advance of the one-time deep cleaning visit to protect our house cleaners and your pet.

Question 16

When Should a One-Time Cleaning Be Performed?

Accepted Answer

While personal preference and other circumstances can influence when a cleaning should be performed, we see many people schedule cleanings at least four times a year. Doing so helps get rid of dust, grime, dirt, and other buildup that regular cleaning doesn't address.
Signs you should schedule a one-time cleaning include:
•Bad odors that don't go away
•Dust builds up quickly in your home
•Hard surfaces look dull, old, and dirty
•Buildup of scale, grime, and dirt
•Your allergies have become more severe

Rose Blossom Cleaning Service

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